Policies

Brown Sugar Boutique Policies

1. Return & Exchange Policy

• All sales are final. Due to the nature of our boutique items, we do not offer cash refunds.

• Exchanges aren’t accepted. 

2. Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please contact us within 3 days of delivery.

• Provide clear photos of the item and packaging, and we’ll work quickly to replace or credit the product.

3. Order Processing & Shipping

• Please allow 2–3 business days for processing before shipment.

• Standard shipping typically takes 3–7 business days, depending on your location.

• You will receive an email confirmation and tracking number once your order ships.

• Brown Sugar Boutique is not responsible for lost, stolen, or delayed packages once items are marked as delivered by the carrier.

4. Preorders

• Preorder items will ship on or around the date listed in the product description.

• Please note: if you order in-stock and preorder items together, all items will ship once the preorder arrives unless separate shipping is selected at checkout.

5. Sale & Discounted Items

• All sale, discounted, or clearance items are final sale.

• Discount codes cannot be combined unless otherwise stated.

6. Sizing Disclaimer

• Please refer to our size chart or item descriptions for accurate sizing before purchasing.

• Brown Sugar Boutique is not responsible for sizing issues once items have been worn or washed.

7. Privacy Policy

• We value your privacy. Your personal information will only be used to process orders and communicate with you regarding purchases.

• We never sell or share your information with third parties. 

8. Payment Methods

We accept:

• Visa, Mastercard, American Express, and Discover

• Apple Pay and PayPal 

All payments must clear before processing. 

9. Customer Service

For questions, concerns, or order assistance:

📧 Brownsugarbabes00@gmail.com

📱 @ShopBrown_Sugar on Instagram

@Brown Sugar Boutique on Facebook

Response time: within 24–48 business hours